delivery/returns

Orders will be dispatched Monday, Wednesday and Friday’s, orders received by 12 noon on a dispatch day will be shipped that day otherwise they will be dispatched on the next delivery, unless otherwise notified via the website

All UK parcels need to be signed for and are shipped via Royal Mail or Parcel Force with a track and trace service and therefore can only be delivered to the delivery address.  Royal mail will leave a card if there is no one to accept the parcel.

Postage, Packing and Handling Charges per order :

  • UK £3.50 - Recorded 1st class delivery
  • Europe £4.75 - Standard Airmail
  • Rest of the World £8.00 - Standard Airmail

 

Returns

If you are not completely satisfied with your purchase it may be exchanged or returned for refund with your original packing in 'New' condition within 21 days. We reserve the right to decline any return or exchange where the product is not in 'New' condition.  Please email info@redvenom.co.uk for a returns form

Consumer right to cancel

You have 8 working days from receipt of goods to cancel, upon which the goods must be returned in ‘New’ condition. Should you wish to cancel you must inform us via email at info@redvenom.co.uk and we will email you a returns form. All goods must be returned within 21 days from the cancellation date.

  • 'New' means the complete unused, undamaged product in the original undamaged packaging.
  • It is the consumer’s responsibility to pay the return costs incurred.